Signposting & Referrals
At Phoenix 12 CIC, we recognise that certain issues need specialised support. We ensure that when this is the case, you get the support you need by connecting you with relevant services and organisations. Our signposting and referral services guide you toward resources that empower you to overcome challenges that affect you’re wellbeing.
Your Journey Starts Here
Explore how Phoenix 12 CIC can support you, your loved ones, or your community to thrive and grow.
Helping You Navigate Your Journey
At Phoenix 12 CIC, we recognise that certain issues need specialised support.
When this happens, we ensure that you get the support you need by connecting you with relevant services and/or organisations.
We have robust signposting and referral services with local organisations that we know and trust who can provide services that will empower you to overcome challenges that affect you’re wellbeing.
Connecting You to Local Services
Accessing Essential Community Resources
Our team helps you connect with essential local services that can offer the support you need. From housing advice to healthcare services, we guide you through the process and make sure you're connected with the right providers.
Housing Support and Advice
We work with local housing associations and advocacy groups to ensure you get the help you need when facing housing challenges. Whether you’re looking for emergency accommodation, advice on tenancy rights, or long-term housing solutions, we connect you to the appropriate services.
Healthcare and Mental Health Services
Your physical and mental health are essential to your well-being. We partner with healthcare providers, including local clinics and mental health organizations, to help you access quality healthcare. From finding a GP to receiving mental health counselling, we’ll make sure you get the care you deserve.
Legal and Financial Guidance
Navigating legal issues or financial hardship can be daunting. We provide referrals to legal aid services, financial advisors, and debt management organizations to ensure you receive expert advice tailored to your situation. You don’t have to face these challenges alone.
Ready to Receive the Support You Need?
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Our team is ready to help you navigate your challenges and take control of your future.
We’re here to guide you toward the resources and support you need.
Empowering You with Tailored Referrals
Building a Pathway to Success
We understand that each individual’s journey is unique. That’s why our referral services are customized to your specific needs. We work with a wide network of partners to provide you with the best possible assistance for your situation.
Employment and Education Resources
Looking to enhance your career or develop new skills? We connect you with employment services, vocational training programs, and educational courses that will help you achieve your professional goals. Our team ensures that you’re directed to opportunities that match your aspirations.
Social Services and Welfare Support
For those facing hardship or navigating the welfare system, our signposting service connects you to social service agencies and welfare support programs. From applying for benefits to accessing child services, we’ll guide you through the process and provide ongoing support.
Personal Development and Life Skills
Beyond immediate needs, we believe in helping you thrive long-term. We refer individuals to programs that focus on building life skills, boosting self-confidence, and personal development. Whether it’s a mentoring program, life coaching, or workshops on financial literacy, we’re here to help you grow.
What Our Community Says
Discover the transformative impact Phoenix 12 CIC has made through the voices of those we’ve supported. Their stories inspire our mission and reflect the heart of our work.
Feedback from a housing professional:
In the brief time that I have been working with your team I can honestly state it is one of the very best inter agency collaborations I have experienced - very, very positive!!
Anonymous
The team was amazing
I was at a breaking point with my housing issues and my mental health when I joined the Merakai Project. The team was amazing—they listened, helped me get back on my feet, and gave me the confidence I needed to make changes in my life.
Sarah M.
Feedback from a client:
I just want to say a Big Thank You to you & your team, you have been so supportive and have helped me and my family in many ways possible. Thank You for everything
Anonymous
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Join Our Community
Register as a service user to access tailored support, resources, and programs designed to help you thrive. Start your journey with Phoenix 12 CIC today!
Compassion in Action
Volunteering isn’t just about giving—it’s about connecting, growing, and creating lasting change.
Working Hand-in-Hand with Trusted Organizations
Trusted Partnerships for Comprehensive Support
Our network of trusted community partners ensures you receive high-quality care and services. We carefully vet each organization we refer you to, making sure they align with our mission to empower individuals and support their long-term wellbeing.
Strong Community Networks
Navigating government systems can be difficult, but we’re here to help. Our referrals connect you to essential government services such as housing aid, welfare, and more. We also partner with non-profit organizations that specialize in supporting marginalized communities.
Government and Non-Profit Referrals
Navigating government systems can be difficult, but we’re here to help. Our referrals connect you to essential government services such as housing aid, welfare, and more. We also partner with non-profit organizations that specialize in supporting marginalized communities.
Holistic Support with Specialist Referrals
Beyond basic needs, we also work with specialized service providers in areas like mental health, addiction recovery, and legal support. We believe in a holistic approach, ensuring that all aspects of your wellbeing are taken into account.
Unlock Your Potential with Our Interactive Workshops!
Explore our workshops
Ready to enhance your skills and grow? Our expert-led workshops are designed to inspire, educate, and connect you with like-minded individuals. Whether you're looking to gain new insights or improve existing abilities, our workshops provide the perfect environment for hands-on learning and personal growth.
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We're With You Every Step of the Way
Ongoing Support and Follow-Up
Our commitment to your success doesn’t end with a referral. We provide ongoing support and follow-up services to make sure you’re accessing the help you need and that you continue to make progress toward your goals.
Follow-Up Appointments
Once you’ve been connected to a service provider, our team follows up to ensure you’re receiving the assistance you need. We’ll check in to make sure the services are meeting your expectations and address any further needs you may have.
Ongoing Guidance and Adjustments
Life circumstances can change, and so can your needs. If you require further assistance or adjustments to your support plan, we’re here to help. Our team will reassess your situation and guide you toward additional resources if necessary.
Access to Long-Term Resources
Our signposting and referral services don’t just address immediate needs—they provide access to long-term resources for continuous growth and support. We ensure that you’re always connected to the right services, whether you need help today or in the future.